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New agent and call-center features for DialerAI

DialerAI Auto-Dialer Dashboard

DialerAI Auto-Dialer Dashboard

DialerAI announces new inbound and outbound call-center capabilities for its multi-tenant autodialer solution with billing.

Agent support is one of the most requested features from our customers. This development is really exciting for us as it develops towards a one stop shop for your call center requirements”
— Areski Belaid, CTO DialerAI
BARCELONA, CATALONIA, SPAIN, November 12, 2018 /EINPresswire.com/ -- DialerAI auto-dialer system announces new inbound and outbound call-center capabilities. DialerAI is a multi-tenant solution with billing to support resale of auto-dialer services.

The new call-center tools allow creation of agents and queues within DialerAI. “Agent support is one of the most requested features from our customers” said Areski Belaid, CTO of DialerAI, “this development is really exciting for us as it develops towards a one stop shop for your call center requirements.”

In just few clicks you can create agents for your call-center and assign them to a queue.

Once leads and prospects are called or agents receive calls inbound, DialerAI’s automatic call distribution (ACD) will intelligently route the calls to the appropriate agents based on the selected ring strategy. This can also be used with skills based routing IVR, to direct the callers to the most appropriate group of agents.

Leads and prospects can be called using the power dialer features that use an algorithm to increase agents’ talk time enabling agents to reach more prospects in less time.

Agents use their VoIP phone to connect to DialerAI. As the agent is connecting via the Internet, agents can be located anywhere so it's easy to build a virtual call-center with agents working from any good internet connection anywhere.

DialerAI is a product of Star2Billing S.L. formed in 2009 to provide telecoms software development. More information can be found at https://dialer.ai/

Jonathan Roper
Star2billing S.L.
+1 415-937-6673
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