Published on
05:57 GMT
Banks must prioritize customer service—Not just as a duty, but as a necessity
The rising dissatisfaction among banking customers is evident in the soaring number of complaints under RBI's Integrated Ombudsman Scheme, which grew at a compound annual growth rate (CAGR) of nearly 50% over the past two years, reaching 9.34 lakh …
Source:
ETGovernment
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Label Pending
