Ask-the-Consul Installment 25-05
In this edition of Ask-the-Consul, we will clarify the scope of services provided by our American Citizen Services (ACS) unit and dispel some common misconceptions, ensuring that U.S. citizens are well-informed about the support they can expect from the Embassy while in Guyana.
Myth: U.S. Citizens Don’t Need an Appointment to Enter the U.S. Embassy
Fact: U.S. citizens are required to schedule an appointment online for most routine consular services. This includes services such as passport renewals, notarial services, and Consular Reports of Birth Abroad (CRBA). Appointments help ensure that consular staff can provide timely and efficient assistance.
In emergency situations, U.S. citizens can receive immediate help without an appointment, but for any non-emergency service it is always best to visit our website (https://gy.usembassy.gov/u-s-citizen-services/citizenship-services/appointments/) and schedule an appointment in advance.
Myth: ACS Can Issue a New Passport Instantly
Fact: While ACS can assist in issuing an emergency passport, it is not an instant process. Emergency passports are typically issued within a few days, depending on the circumstances. It is important to report the loss or theft of your passport immediately and follow the necessary steps to obtain a replacement. Learn more at https://gy.usembassy.gov/u-s-citizen-services/passports/.
Myth: ACS Can Provide Legal Representation to U.S. Citizens and Get Them Out of Jail
Fact: ACS cannot provide legal representation or intervene in local legal matters, including getting you out of jail. However, they can offer a list of local attorneys and provide information on the local legal system. They can also visit you while you are in detention to ensure you are treated fairly and humanely under local laws. With your permission, they can contact family or friends on your behalf to apprise them of your situation.
Myth: ACS Can Pay for Medical Expenses
Fact: ACS does not cover medical expenses for U.S. citizens. Travelers are encouraged to have travel insurance that includes medical and medical evacuation coverage. ACS can assist by providing information on local medical facilities and contacting family or friends, if needed.
Myth: ACS Can Arrange Free Travel Back to the United States
Fact: ACS cannot provide free travel. However, they can help you contact family or friends to arrange funds for travel. In some emergency cases, ACS can assist with a repatriation loan, which must be repaid to the U.S. government.
Myth: The ACS Unit at the Embassy Can Cash Social Security Checks
Fact: The ACS Unit can provide assistance and guidance on issues related to Social Security benefits; however, they do not have the capability to cash checks. U.S. citizens living abroad should arrange to have their Social Security benefits directly deposited into their bank account or use other financial services to access their funds.
Myth: U.S. Embassies Can Provide Shelter for U.S. Citizens in Need
Fact: U.S. embassies and consulates do not provide shelter or housing for U.S. citizens. However, they can assist by offering guidance on local resources, contacting family or friends, and providing information on safe accommodations. In emergency situations, they can help coordinate with local authorities to ensure your safety.
Myth: ACS Can Help with Visa Issues
Fact: ACS cannot assist with obtaining visas for other countries. Visa requirements and processes are determined by the individual host country. However, ACS can provide general information and direct you to the appropriate resources or embassy/consulate of the country you are visiting.
Additionally, ACS cannot assist with U.S. visa services. For assistance with U.S. visas, you will need to contact the Visa Unit. Information on U.S. visas can be found at https://gy.usembassy.gov/visas/.
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“Ask the Consul” is a monthly column from the U.S. Embassy answering questions about U.S. immigration law and other Consular topics. Detailed information about visas can be viewed at https://gy.usembassy.gov/, https://ais.usvisa-info.com/, and https://travel.state.gov/. Information about American Citizen Services can be found at https://gy.usembassy.gov/u-s-citizen-services/.
Applicants are strongly encouraged to prepare their own documents and avoid third-party advice. Consular processes change frequently, and non-U.S. government advisors often provide inadequate or inaccurate information. Please contact our Visa Information Service Center using the contact information at https://ais.usvisa-info.com/en-gy/niv/information/contact_us if you have general visa questions.
